Introduction
YUKEN CHEMICAL respects the privacy of its customers and recognizes the importance of protecting personal information. We promise to manage and ensure the handling of personal information in accordance with the following privacy policy.
1.Definition of Personal Information
Personal information means your company name, name, address, gender, telephone number, e-mail address, user information, etc.
2.Collection of Personal Information
YUKEN CHEMICAL may collect your personal information in order to develop and provide products that benefit you. When collecting personal information, we will limit the purpose of collection as clearly as possible. The scope of personal information collected shall not exceed the extent necessary to achieve the purpose of collection.
3.Protection and Handling of Personal Information
YUKEN CHEMICAL will appoint a person in charge of managing customers' personal information to ensure appropriate management and take measures to prevent external leakage of personal information. In addition, YUKEN Chemical shall take appropriate and reasonable security measures to protect customers' personal information against risks such as unauthorized external access, loss, destruction, and falsification.
4.Use of Personal Information
Personal information collected by YUKEN CHEMICAL will be used for the following purposes
For maintenance and follow-up of purchased or contracted products and services.
To conduct surveys related to service improvement, such as usage and satisfaction with our products and services.
To fulfill contracts and provide information on our products and services. To respond to questions, opinions, and requests from customers.
5.Provision of Personal Information
YUKEN CHEMICAL will not disclose or provide customers' personal information to third parties other than subcontractors without the consent of the customers themselves. However, YUKEN may disclose or provide personal information without the customer's consent when it is necessary to protect the customer's life, body, property, or other important interests, or when it is necessary to exercise authority under the law.
6.Disclosure, Correction, and Deletion of Personal Information
If YUKEN CHEMICAL receives a request from a customer to disclose, correct, or delete his/her own personal information, YUKEN CHEMICAL will use reasonable methods to identify and investigate the customer without delay, and disclose, correct, or delete the information within a reasonable period of time.